Business Development. Customer Experience. Creative Director. Content Creator. Over 20 Years Experience.

PROFESSIONAL SUMMARY

Accomplished business development, sales, and customer experience professional with over 20 years of experience building long-lasting relationships, leading teams, and driving business growth.

Highly creative and strategic thinker with expertise in branding, content development, lead generation, and multimedia production.

Proven track record of solving complex problems and developing service based solutions to everyday customer relations challenges.

Strong communicator with a high business acumen and a dedication to client satisfaction.

Resume

Core Competencies

  • Business Development, Client Experience & Sales Strategy
  • Client Relationship Management
  • Multimedia Production (Video, Audio, Photography) *See examples below this section
  • Branding & Marketing Strategy
  • Team Leadership & Management
  • Lead Generation & Conversion
  • CRM: Keap (Infusionsoft), WordPress
  • Adobe Creative Suite: Premier Pro, Audition, Photoshop, InDesign, Illustrator
  • Communication & Negotiation Skills


Professional Experience

Manager & Creative Director
48HourMedia (now Black Mountain Press, LLC) | 2010 – Present

  • Grew a successful multimedia production and marketing company from the ground up.
  • Serve as Creative Director, overseeing business development, client experience, media production, and lead generation for diverse clients.
  • Produced over 2,500 commercials from concept to completion for broadcast and web.
  • Specialize in branding, content creation, and consulting for small businesses while fostering long-term client relationships.


Founder & CEO

EnergyChek, LLC | 2009 – 2012

  • Established a national energy analysis and reduction company with offices in 6 states.
  • Led business development and client experience efforts in diverse sectors, including manufacturing, mining, educational, and government.
  • Recruited and managed a sales force of over 100 employees.
  • Delivered substantial energy cost savings to clients, including energy reductions exceeding $1M annually.


Principal Broker

Snyder Realtors | 2008 – 2012

  • Managed and led a team of real estate professionals, overseeing all transactions from start to finish.
  • Focused on client satisfaction, compliance, and driving business growth through lead generation and conversion.
  • Actively involved in business development, including recruitment and training of new agents.


Principal Broker

Harbinger Real Estate Group | 2000 – 2008

  • Recruited, trained, and managed a team of real estate agents, ensuring adherence to ethical standards and compliance.
  • Led business development efforts and facilitated high-value real estate transactions.
  • Provided strategic guidance to clients on buying, selling, and leasing real estate properties.


Licensed Financial Planner

Harbinger Financial Group | 2000 – 2005

  • Provided comprehensive financial planning services, with an emphasis on long-term estate planning.
  • Developed a successful real estate brokerage within the firm, managing daily operations and client relations.


Top Producing REALTOR®

Jaqua Realtors and Coldwell Banker | 1996 – 2000

  • Achieved top producer status through qualified lead generation and conversion.
  • Represented clients in all aspects of real estate transactions, ensuring excellent service and client satisfaction.


Education & Certifications

  • Licensed Real Estate Salesperson | 1996
  • Licensed Real Estate Broker | 2000
  • Certified Energy Auditor | Southface Institute, Atlanta, GA | 2009
  • Financial Planning Coursework | Oakland College, 2000
  • Business Administration Studies | Kalamazoo Valley Community College & Western Michigan University | 1985 – 1989


Technical Skills

  • CRM Software: Keap (Infusionsoft)
  • Web Development: WordPress
  • Design & Multimedia: Adobe Creative Suite (Premier Pro, Audition, Photoshop, InDesign, Illustrator)
  • Communication & Collaboration: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace


Additional Information

  • Personal Interests: Enjoy outdoor activities, including hunting, fishing, and motorcycles.
  • Community Involvement: Adjutant for Sons of The American Legion.
  • Other: Grew up on my family’s Centennial farm in Michigan, fostering a strong work ethic and passion for hard work.

Examples Of My Creative Work

In each project, I begin with a discovery meeting to understand your business and its unique needs. Using my expertise and intuition, I craft each script, shaping the narrative to align with your specific engagement goals. I personally handle the filming and editing of every production. With over 2,500 multimedia campaigns produced throughout my career, I bring extensive experience and dedication to every project.